HR People Services Assistant

HR People Services Assistant
Location: Bolton (Hybrid - 2 days in the office; fully onsite for first couple of weeks)
Contract: until end of December

Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Who You Will Work With
Our client is a well-established company in the insurance sector, known for its focus on customer service and growth. It promotes a positive workplace culture that supports employee development and balance. The company offers opportunities for meaningful contributions in a dynamic environment.

What You'll Do
* Answer calls to the People Services Team and provide advice to customers using Workday HELP.
* Manage Workday HELP case portfolio, ensuring compliance with policy, SLA, and process guidelines while prioritising workloads around monthly peaks like payroll cut-off and payday.
* Escalate issues appropriately to leaders, People Services, and the business; work through HELP task box to maintain SLA adherence.
* Deliver quality customer service by collaborating with teams such as payroll and fostering an inclusive, continually improving environment.
* Maintain data quality and integrity in Workday, including accurate filing in the R drive P-Files portal, to meet audit, legal, and business standards.
* Administer HR processes and provide support/advice on reward, payroll queries, HR policies, P-File maintenance, internal hires/exits, terminations, and screening.
* Ensure achievement of all SLAs, KPIs, and coordinated resource allocation across People Services.

What You Bring
* 2-3 years' experience as HR Administrator/Assistant/Coordinator
* Experience processing starters, leavers, and managing onboarding
* Proficiency in minute-taking and ER support, including drafting letters
* Ability to handle generalist queries via phone, emails, and holiday requests
* Proven benefits and rewards administration experience
* Proficient in Workday or ServiceNow ticketing systems
* Experience in a shared service centre environment

What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.