HR Operations Manager - HR Systems (Senior Data Manager)
Posted 14 hours 28 minutes ago by BBC Group and Public Services
HR Operations Manager - HR Systems (Senior Data Manager) Press Tab to Move to Skip to Content Link
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JOB BAND: D
CONTRACT TYPE: 14 month Fixed-term Contract, Full-time / Attachment, Full-time
DEPARTMENT: HR Systems - People Services
LOCATION: Birmingham (The Mailbox) - Hybrid
PROPOSED SALARY RANGE: Up to £55,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLEWe are seeking an experienced and proactive leader to manage the HR Systems Support team within the People Services function of HR.
This team plays a pivotal role in delivering essential technical support to users across the BBC's HR systems. Key responsibilities include administration of the organisation's hierarchy, providing expert system guidance, and offering technical support on HR-related projects.
As the team lead, you will be responsible for driving operational excellence, ensuring service level agreements (SLAs) and quality standards are consistently met, and overseeing effective case management. You'll also foster team growth, performance, and development in a fast-paced and evolving environment.
WHY JOIN THE TEAM
You'll guide a high-performing team, drive service excellence, and make a lasting impact on how we support our people through tech and data. This role is ideal for someone with a strong grasp of HR systems and processes, combined with the people management skills to lead a high-performing team with clarity and confidence.
YOUR KEY RESPONSIBILITIES AND IMPACT
- Lead and manage the HR Systems Support Team, ensuring the team have the tools required to excel in their work life both personally and professionally, and maintain job satisfaction.
- Ensure adherence to operational SLA's and quality measures, supporting the team to achieve them through case work, identifying trends and blockers that may affect adherence and managing resource levels and expectations accordingly.
- Proactively collaborate with business users and key stakeholders to ensure the support received by the HR Systems Support team meets business need and manage the relationships as appropriate
- Encourage collaboration and idea sharing within the HR Systems Support team, and between other key stakeholders within People Services and wider HR
- Strategically develop the team to keep abreast of the latest trends and technological advances, ensuring the team stays relevant, flexible and 'fresh' in the organisation and continue to revisit structure/usefulness in light of new changes.
- Lead the team to be proactive to trends, systems changes and changes to case volumes.
Where appropriate, lead on projects that come up and affect the workings of the team and ensure appropriate and timely involvement in these projects by keeping a channel of communication open with key stakeholders
YOUR SKILLS AND EXPERIENCE
ESSENTIAL
- Experience: Operational team management, ensuring adherence to SLAs and quality measures whilst maintaining work-life balance and personal growth of the team
- Technical skills: Proficiency in HR systems such as SAP HR, and experience in data management tools such as Winshuttle and SAP Query Manager
- Problem Solving: Analytical thinker with strong problem-solving skills, capable of explaining technical items to a non-technical audience.
- Stakeholder Management: Skilled in working collaboratively and influencing key stakeholders.
- Continuous Improvement: Commitment to continuous improvement, regularly reviewing and optimising HR system processes for efficiency and effectiveness.
If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.
DisclaimerThis job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
For any general queries, please contact:
RedeploymentThe BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Information at a Glance This is your BBCAt the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.
Find out more about the BBC Life at BBCHere you will benefit from:
• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.
Benefits may vary if you are joining on an FTC basis.
Learn more about life at the BBC and our values in our candidate pack.
Candidate pack You belongWe have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging in our strategy below.
Diversity, inclusion & belonging strategy Disability confidentWe are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:
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