HR Officer

Salary: Up to £35,000 p/a

Hours: 37.5 per week

Location: Hatfield (Hybrid)

Desirable: CIPD Level 3

About The Role

As an HR Officer, you'll play a vital role in supporting both employees and the wider organisation, managing short-term absence, employee resignations, and day-to-day employee changes. Your work will directly contribute to maintaining a positive, supportive, and high-performing workplace.

Working closely with the Head of HR, you'll help deliver a commercially focused, customer-driven HR service that supports the delivery of exceptional care. You'll provide accurate, timely advice and support, ensuring deadlines are met and that all HR policies and procedures are followed with confidence and professionalism.

This is a fantastic opportunity for someone who enjoys variety, thrives in a people-focused environment, and wants to be part of a team that makes a real difference.

Key Responsibilities

• Provide first-line HR advice to managers on policies, procedures, and employee relations (including absence and family-friendly matters)
• Process bank permanent transfers and update Sona
• Draft HR letters (contracts, resignations, references, probation, flexible working) as directed
• Accurately report on leavers and exit interviews
• Support employee relations cases as needed
• Update ER Tracker and elevate issues to Head of HR
• Assist with change initiatives (consultation, TUPE, restructures)
• Keep HR and employment law knowledge current, ensuring compliant advice
• Support reporting on leavers, exit interviews, and ad hoc requests
• Process employee changes in Sona (transfers, flexible working, hours)
• Manage maternity, paternity, and adoption processes (letters, payroll, Sona updates)
• Ensure DBS, right to work, and PIN renewals are completed and tracked
• Process sponsorship changes within Nouvita and maintain compliance
• Coordinate long service awards and update Sona
• Manage and advise on employee benefit schemes
• Maintain accurate digital personnel record

Customer focus and engagement

• Provide guidance and training to managers where required to ensure confidence and competence in HR meetings/matters
• Ensure employees receive accurate and prompt HR support when requested
• Promote internally and externally equal opportunity and gender equality principles
• Keep trackers up to date to ensure management are aware of progress

Team excellence

• Support the Head of HR and wider HR team
• Provide an efficient and effective support service
• Update ER KPI trackers to help demonstrate and evaluate team performance
• Be supportive and respectful to colleagues
• Share knowledge - demonstrate a continuous improvement mind set

Compliance and Control

• Meet legislative and regulatory compliance for HR practices
• Ensure use of HR templates in place and update Head of HR with any suggestions for improvement
• Provide support and training to managers when required to ensure safe HR processes and practices are in place
• Ensure compliance with GDPR regulations

Knowledge, Skills and Experience

• Previous HR administration experience
• Previous experience within healthcare or Social Care is preferred but not essential
• Interest in an HR career
• Working toward an HR qualification
• Previous experience as HR Intern or HR Administrator
• Experience in employee relations
• Good employment law knowledge

Job Specific knowledge

• Experience of managing a high-volume workload
• Effective communications skills in report writing and holding effective conversations
• Good understanding of IT software specifically Microsoft office applications
• Previous administration experience
• Good time management and organisational skills as well as ability to think on own initiative
• Knowledge and understanding of HR within the Health and Social care sector

Job Competences

• Highly organised
• Strong administration skills
• Proactive and able to think on own initiative
• Team player
• High level of integrity
• Build and maintain excellent working relationships
• Interpersonal skills
• Understanding of confidentiality

Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare, please let us know how we can assist you.