HR Manager

Senior Account Manager

Job Title: Senior Account Manager

Location: Bridgend (Head Office), significant travel across the UK

Salary: £35,000 - £40,000 per annum (OTE up to £100,000)

Job Type: Full-time, Permanent

Working Hours: Monday to Friday, 9.00am to 5.30pm (flexible within 8am - 6pm)

About Flotek

Flotek Group is the UK's fastest growing Managed Service Provider, delivering IT, communications, cyber security, connectivity and managed technology services to small and medium sized businesses.

About the Role

This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations and account growth. The successful candidate will be the main commercial point of contact for customers, working closely with technical, support and project teams to ensure the right solutions and a high level of service. Must be able to discuss IT, communications, connectivity and managed services with business owners, directors and senior decision makers.

Key Responsibilities

• Manage and grow a portfolio of customer accounts.
• Build strong relationships with key decision makers.
• Complete regular technology reviews with customers.
• Identify opportunities to sell additional products and services.
• Promote Flotek's core solutions: managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
• Lead contract renewal and commercial discussions.
• Support customers with service escalations and ensure the right internal teams are involved.
• Develop account plans and technology roadmaps for key customers.
• Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
• Report on account performance, customer satisfaction and revenue growth.
• Support other Account Managers with IT and communications opportunities where required.

Qualifications

• Strong account management experience within an MSP, IT, telecoms, communications or managed services environment.
• Proven experience growing customer accounts and meeting sales targets.
• Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
• Confident speaking with business owners, directors and senior decision makers.
• Strong commercial awareness and ability to identify growth opportunities.
• Excellent communication, presentation and relationship building skills.
• Positive, proactive and customer focused approach.
• Full UK driving licence.

Benefits

• Base salary £35,000 to £40,000, depending on experience.
• Commission package with an OTE of up to £100,000.
• Company car or car allowance.
• Staff share equity scheme.
• 21 days annual leave, increasing to 25 days with four years of service, plus bank holidays.
• Opportunity to join the UK's fastest growing Managed Service Provider.

Requirements

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance; candidates must reside in the UK.

Notes

Start Date: As soon as possible