HR Manager / People Operations

HR Manager / People Operations

The Company:

Fertifa is Europe's most comprehensive provider of reproductive, hormonal, and sexual health as well as neurodiversity benefits. Our mission is to make reproductive health accessible for all individuals, regardless of gender, sexual orientation, age, or relationship status.

We have a long-standing legacy of providing reproductive health and neurodiversity clinical advice in the UK and Europe to Enterprise and SMEs alike. Today, our services extend across menopause, women's and men's reproductive health, family forming and neurodiversity offering clinical and wellbeing support, educational resources, and financial assistance-all through our intuitive Fertifa app.

After acquiring Juniper Reproductive Health and a seed funding round in May 2023, we are now entering an exciting phase of growth. As we scale, we're building a team of mission-driven, high-performing individuals passionate about transforming employer-funded healthcare.

The Opportunity:

As winners of the Sunday Times Best Places to Work two years running as well as an eNPS in the category of 'excellent', we are seeking a proactive HR Manager to help lead our People Operations function. This role will be central to nurturing a high-performing, inclusive, and engaged team as we grow. Working closely with the Director of People and senior leadership, you will help shape our culture, drive strategic initiatives, and lead end-to-end people operations with both heart and rigour.

Key Responsibilities:

People Strategy & Culture Development:

• Partner with leadership to evolve and embed people strategies that align with our mission, values, and long-term growth.
  
• Act as a culture champion, fostering engagement, inclusivity, and psychological safety across all levels of the business.
  
• Support the roll-out of leadership development programs and succession planning initiatives.
  

Employee Experience & Lifecycle:

• Own the full employee lifecycle from onboarding to exit, ensuring exceptional experience and consistency at every stage.
  
• Lead the design and delivery of performance, promotion, and feedback cycles.
  
• Oversee employee relations with sound judgement and discretion, managing ER cases directly and sensitively.
  

People Operations & Compliance:

• Maintain and improve core HR systems (we use BambooHR), processes, and documentation, ensuring accuracy and data protection compliance.
  
• Stay ahead of UK employment law developments and implement necessary updates to keep Fertifa fully compliant.
  
• Collaborate with finance and payroll to ensure smooth monthly operations.
  
• Prepare for and lead internal audits and compliance reviews.
  
• Manage our visa sponsorship candidates.
  

Engagement & Wellbeing:

• Drive internal engagement strategy, from wellbeing initiatives to team-building activities and employee surveys.
  
• Analyse people data and trends (e.g., eNPS, turnover, DEI) and advise on continuous improvement opportunities.
  
• Be a trusted advisor to employees, offering approachable, professional support across a range of HR topics.
  

Recruitment & Onboarding:

• Partner with hiring managers on end-to-end recruitment, ensuring a high-quality and inclusive hiring process.
  
• Lead on employer branding efforts to attract top talent aligned with our mission.
  
• Optimise onboarding to accelerate new joiner success and retention.
  

DEI & Continuous Improvement:

• Champion our diversity, equity, and inclusion efforts, from policy to practice.
  
• Continuously assess and refine People Ops tools, policies, and workflows to support a growing team effectively.
  

What We're Looking For:

Experience & Qualifications:

• 4+ years of progressive experience in HR or People Operations, within a startup or scale-up environment.
  
• Demonstrable experience managing the full employee lifecycle and complex people operations.
  
• In-depth understanding of UK employment law and HR compliance best practices.
  
• Proven track record of owning employee engagement initiatives and leading on culture development.
  
• Experience working with HR platforms such as BambooHR (or similar).
  
• CIPD qualification or equivalent experience is highly desirable.
  

Skills & Attributes:

• Strategic yet hands-on : Able to zoom out and lead with vision, while also delivering day-to-day.
  
• Empathetic communicator : Trusted advisor and thoughtful collaborator across all levels.
  
• Organised and detail-driven : Strong execution and comfort managing multiple priorities at once.
  
• Data-literate : Confident in analysing and presenting people metrics to drive informed decisions.
  
• Curious and proactive : Always looking for ways to improve systems, policies, and culture.
  
• CEO of your job : Able to spin multiples plates with calm and ease whilst driving key projects forward.
  

What We Offer:

• Salary : £40k-£50k Competitive and based on experience
  
• Annual leave : 25 days + UK bank holidays
  
• Wellbeing leave : 3 additional days for mental health and self-care
  
• Learning & development : £1k learning budget post-probation
  
• Healthcare : Comprehensive healthcare cash plan
  
• Family-forming support : Enhanced fertility and reproductive health benefits
  
• Hybrid working model : Flexibility to work from home twice a week
  
• Equity : EMI share option scheme
  

Fertifa Is An Inclusive Employer:
We welcome applications from individuals of all backgrounds, experiences, and identities. If you're excited about this role but don't meet 100% of the criteria, we still encourage you to apply.

Let us know if you require any reasonable adjustments throughout the hiring process-we'd be happy to accommodate you.

Application Process:

• Submit your CV and a short note explaining why you're interested
  
• Introductory 20 mins video call with our Director of Operations & People
  
• In-person interview with our Director of Operations & People
  
• Culture interview with team members (virtual)
  
• Final interview with Executive Director (20 mins)