Housing Support Specialist: Customer Care & Resolution

Jobtailor is seeking a dedicated Customer Service Consultant in Salford to act as the initial contact for customers across phone, email and social media. You will provide accurate information on services and policies, resolve issues, and log interactions while coordinating with teams to support housing needs.

The role requires empathy, resilience, excellent communication, and meticulous record-keeping. You will work independently and as part of a team in a sensitive environment.