Housing Support Administrator Sutton Connect

Housing Support Administrator Sutton Connect

Employer: Sutton Housing Partnership

Location(s): Carshalton, Sutton

Workplace Type: On-site Only

Contract Type: Fixed Term

Length of Employment / Contract End Date: 12 Months

Working Hours: Full Time

Grade: Band 1

Hours Per Week: 36

Salary Range: £28,431 - £30,994 per annum

Enhancements/Additional Payments: None

Leave Entitlement: 28 days

About the Role and our Ideal Candidate

• To be the first point of contact for customers and visitors; dealing effectively with customer enquiries
• Provide accurate information, advice & support to Sutton Connect Clients.
• Provide customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner.
• Ensure compliance with policies, processes, performance targets and service standards.
• Manage customer interaction through a customer relationship management system and other in-house systems.
• Produce correspondence as necessary and collate statistical/management Information.
• Liaise with partners and stakeholders, arrange meetings when required and take minutes of meetings.

Qualifications

• Customer Service: Proven experience in providing excellent customer service.
• Procedural Accuracy: Proven ability to follow agreed procedures, work methodically, and accurately record information and data.
• Communication: Demonstrated ability to provide clear and accurate responses to routine customer enquiries through various channels, including digital media, telephone, face-to-face, and in writing.
• Technical Proficiency: Competence in using G Suite.
• Personal Attributes: Must be resilient, solution-focused, and adaptable.
• Administrative Systems: Experience with administrative procedures and systems.
• Social Housing Knowledge: An understanding of the context of social housing.
• Negotiation: Good negotiation skills.

Benefits

• Membership of the - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025.
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes.
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year.
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Equal Opportunity Statement

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.