Housing Solution & Support Caseworker

Overview

Housing Support and Solutions Caseworker. Permanent. Grade 3 - £26,409 - £32,654. Working 36.5 hours per week.

Homelessness services are a great place to work, where you can actually make a positive difference to people2s lives by providing early support and guidance to prevent homelessness. This role may involve co-locating with other agencies to ensure access to our service for as many people as possible.

Responsibilities

• Operate the Housing Solution & Support Case Worker Service on a day-to-day basis.
• Interview and assess those who approach the City Council and are homeless or at risk of homelessness.
• Communicate effectively with people who may be stressed or anxious and remain calm to understand their issues, providing appropriate advice within a legal framework.
• Record interactions accurately and in detail on the IT system that records all interventions on behalf of the customer to prevent homelessness.
• Deliver expert housing advice and solutions, conduct thorough assessments and investigations, and make referrals to other local authorities and support agencies.
• Deliver high-quality case management and make informed homelessness decisions within statutory guidelines.

Qualifications and Skills

• Great communication skills, verbal and written.
• Attention to detail and accuracy.
• Confidence in using systems and databases.
• Knowledge of working within social housing and homelessness is helpful; training is provided for those with experience in another social or people-facing field.

How to Apply

• Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. The Personal Statement should be no more than 1500 words. Applications cannot be considered without a CV and Personal Statement attached.

Other Information

• Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people.
• Please let us know if you require reasonable adjustments, additional support, accessibility needs, or if there is any way we can support you through your application.
• For informal enquiries please contact:
• We welcome applications from people with caring responsibilities and flexible working options will be considered.
• A Disclosure and Barring Service (DBS) check will be undertaken.
• Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
• Job Description and Person Specification.