Housing Options Co-ordinator / Administrator

Housing Options Co-ordinator / Administrator

Location: Godalming.
Contract: 6 month.
Salary: £18 - £19 per hour.
Car driver required.
Role start: August or September 2026.

Key Responsibilities

• Provide administrative support for the Housing Options Specialist and RSI teams, including accurate and timely note taking, document uploads, letter issuance.
• Assist the outreach team with rough sleeper support.
• Make emergency accommodation bookings, raise and send invoices, help clients complete benefit forms.
• Handle telephone and reception enquiries for the Housing Options Specialist and RSI teams, giving accurate and lawful initial housing options advice, preventing or relieving homelessness, and signposting appropriately.
• Participate in the floating support service (tenancy sustainment) with clients residing in the community.
• Deal with initial customer enquiries to the housing options team by phone, email and in person, focusing on survivors of domestic abuse and customers at risk of rough sleeping.
• Obtain and record customer details, conduct Housing Act 1996 Part VII initial assessments, provide lawful advice, and determine escalation for full housing assessment.
• Provide comprehensive office administration: manage phone calls, maintain accurate records, organise, scan, and check paper records and electronic software.
• Administer booking of emergency accommodation during severe weather periods, prepare and upload all associated documentation, and raise/sales invoices.
• Assist with registration of housing register applications, focusing on SWEP clients and domestic abuse survivors.
• Cover for other administrative staff within Specialist Housing Options and RSI teams.
• Carry out duties specified by the Specialist Housing Options Manager, supporting other housing teams as required.

Health and Safety

Comply with all Health and safety legislation for your area of work, ensuring that risks are identified, managed and monitored as required.

Dimensions of the Role (weekly unless stated)

• 10 enquiries from external customers for housing options advice.
• 5 floating support visits each week.
• 5 contacts with customers per week regarding their payment arrangements to the Council.
• 3 housing register applications processed.
• During SWEP periods: 5 emergency accommodation bookings, 5 invoices raised, 5 invoices paid.
• Ongoing document organisation and indexing.

Areas of Accountability / Problem Solving - Decision Making / Scope for Impact

• Provide a helpful and positive first impression, setting realistic expectations and ensuring sustainable tenancies.
• Deliver initial accurate and lawful housing options advice, discharging the Council's homelessness duties lawfully and avoiding legal challenge.
• Accurately complete benefit forms with clients.
• Ensure public funds are used to support those in greatest need.