Housing Options Advisor

Solihull Community Housing is seeking a dedicated and resilient Housing Options Advisor to join our front line team on a 9 Month Fixed Term contract with potential for extension. This is a role where you will be the face of our service, providing high quality advice and early intervention to individuals and families at risk of homelessness.

The Role

As a Housing Options Advisor, you will prioritize "meaningful outcomes" through:

• Working in line with Homelessness legislation and ensuring smooth running of the Temporary Accommodation function which will cover but is not restricted to, Voids visits, working with providers to source temporary accommodation.
• Hybrid working offered; you will be required to work from the office a minimum of three days a week.
• First Point Advice: Handling enquiries via telephone, digital platforms, and in person to resolve housing issues at the first point of contact.
• Initial Assessments: Determining eligibility and immediate needs for those presenting as homeless.
• Prevention & Mediation: Using your negotiation skills to mediate with landlords and families to help customers sustain their current tenancies.
• Personalized Support: Empowering customers to use self help systems and assisting the wider team in securing suitable temporary accommodation.
• Legislative Excellence: Maintaining accurate, professional case notes in line with the Data Protection Act and GDPR.

What We're Looking For

We welcome applicants with a sound understanding of the Homelessness Reduction Act 2017 and Temporary Accommodation duties or those with a strong commitment to learn.

• Have experience in high pressure, front line customer service and are proficient in temporary accommodation management.
• Can communicate with empathy and professionalism, even in crisis situations.
• Are non judgemental, resilient, and committed to equality and diversity.
• Possess strong IT skills and a valid driving licence (with access to a vehicle/alternative travel across the borough).

Why Join Our Team?

We offer a supportive environment where "Excellence" is our standard. You will be encouraged to take ownership of your work, access continuous professional development, and work within a framework of honesty and transparency.

How to Apply

For an informal discussion about the role, please contact: Sadia Qasim (Housing Options Team Leader), Phone: .

SCH is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment.

Closing date 1 May 2026