Housing Officer

We are currently recruiting on behalf of a well-establishedhousing associationfor an experiencedHousing Officerto join their team on a temporary basis in Newton Abbot.

This is an excellent opportunity for a confident housing professional with experience managing ageneral needs housing patchand providing a high-quality tenancy management service.

The Role:

As a Housing Officer, you will take responsibility for a defined patch of general needs properties, ensuring effective tenancy management and delivering a responsive, resident-focused service.

You will be responsible for:

• Managing a general needs housing patch and maintaining regular contact with residents.
• Managing tenancy matters from sign-up through to tenancy sustainment and, where necessary, enforcement.
• Dealing with rent arrears, tenancy breaches and other tenancy-related issues.
• Investigating and managing anti-social behaviour and nuisance cases.
• Carrying out tenancy visits, inspections and property checks.
• Supporting vulnerable residents and identifying appropriate support or referral pathways.
• Working closely with internal teams including income, repairs, ASB, safeguarding and allocations.
• Liaising with local authorities, statutory agencies and external partners where required.
• Taking appropriate action to ensure properties and tenancies are managed effectively.
• Maintaining accurate records and ensuring casework is progressed within agreed timescales.
• Supporting the housing association's wider objectives around tenancy sustainment, resident satisfaction and neighbourhood management.

About You:

We are looking for someone who has previous experience working as aHousing Officer, Neighbourhood Officer, Tenancy Officer or similar role within social housing.

You will ideally have:

• Experience managing a general needs housing patch.
• Strong knowledge of tenancy management and housing legislation.
• Experience dealing with rent arrears and tenancy breaches.
• Experience managing ASB cases and safeguarding concerns.
• Good knowledge of tenancy sustainment and supporting vulnerable residents.
• Strong communication and negotiation skills.
• The confidence to manage challenging conversations and take appropriate enforcement action.
• Excellent organisational and case-management skills.
• Experience working collaboratively with local authorities and other partner agencies.
• A full UK driving licence and access to a vehicle, as regular travel across the housing patch will be required.

Working Arrangement:

The role is based inNewton Abbotand offers ahybrid working arrangement, combining home working with office attendance, resident visits and other site-based duties.

You will need to be comfortable travelling across the local housing stock and managing your own diary effectively.