Housing Complaints Officer - Stage 1 & 2 Resolution

Carrington Blake Recruitment is seeking a dedicated complaints handler for a hybrid position in Greater London. The role involves drafting timely responses to housing complaints, conducting thorough investigations, and liaising with internal teams and stakeholders. Candidates should possess strong written communication skills, attention to detail, and a customer-first perspective. Experience in complaint handling and empathy are crucial for success in ensuring high-quality resolutions and meeting regulatory standards.