Housing Apprentice: Kickstart Your Admin & Care Career

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Housing Apprentice - Build a career that makes a real difference

Location: Various locations across our Retirement Living Schemes

Salary:£10.58 per hour

Contract Type:Apprenticeship, 2 year fixed-term contract

At Housing Plus Group, We Create Places People Are Proud to Call Home.

Are you a great communicator with a passion for helping people and staying organised? Do you want to kick-start your career in a supportive environment where no two days are the same? Join us as a Housing Apprentice and become part of a team that makes a real difference!

As a Housing Apprentice, you'll be right at the heart of our operations-supporting teams, engaging with customers, and gaining hands on experience in a busy and friendly office environment. You'll play a vital role in helping our services run smoothly and efficiently while working towards a nationally recognised qualification.

What you'll do

• Deliver excellent customer service, answering queries with professionalism and empathy
• Support key administrative tasks, such as appointment booking, data entry, and document handling
• Help manage tenancy support services, assisting with lettings, rent queries, and resident requests
• Use IT systems to maintain accurate records and ensure efficient communication
• Learn how to guide people through debt relief options, grant applications, and financial planning
• Work collaboratively with colleagues and partners to improve service delivery

What you'll gain

• A Level 3 Housing and Property Qualification
• On the job training and real world experience with guidance from experienced professionals
• Practical skills in administration, communication, and customer care
• Career development and progression opportunities
• A warm, inclusive team that values your growth and input

What we're looking for

• GCSE's Grade 4 and above in English and Maths, or the equivalent is essential
• Strong communication and people skills
• The ability to stay organised and on top of tasks
• Confidence using computers, smartphones, and digital systems
• A friendly, proactive mindset and a passion for supporting others
• A commitment to regular attendance and personal development
• Full UK driving licence or willingness to work towards obtaining one

We can offer you

A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it - make it happen
• Improve it - move things forward.
• Live it - show understanding and compassion

We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn't only the right thing to do but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies' network.

Ready to Build Your Future? Apply now and learn skills that matter - with people who value who you are and what you bring.

Applications may close early based on business requirements.

Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.