Housing Advice Officer
Posted 8 hours 11 minutes ago by Fix Space Recruitment Ltd
Housing Advice Officer
Temporary Contract
Job Details
Client: Caerphilly County Borough Council
Service Area: Housing Solutions / Housing Advice
Hours: 37 hours per week
Start Date: 06 July 2026
Duration: 12 weeks
Location
Ty Penallta
Penallta House
Tredomen Business Park
Hengoed
CF82 7PG
The job description also references Gilfach House as the Housing Advice Centre location.
Pay
PAYE Rate: £20.35 per hour
Job Overview
Caerphilly County Borough Council is seeking an experienced Housing Advice Officer to support the Housing Solutions service.
The role is responsible for preventing homelessness and helping the Council discharge its statutory duties towards homeless persons. The successful candidate will provide a comprehensive housing advice service to members of the public, assess housing need, manage homelessness applications and support homelessness prevention activity.
This role requires strong experience in social housing, housing advice, homelessness prevention and working directly with members of the public in challenging circumstances.
Important - Please Read Carefully
This role requires knowledge of Part 2 of the Housing (Wales) Act 2014 and experience providing housing advice to people who are homeless or threatened with homelessness.
Candidates must have proven experience in social housing, one-to-one interviews, housing advice, landlord/tenant issues and working with people in housing need.
Candidates without housing advice, homelessness prevention or social housing experience are unlikely to be considered.
Key Responsibilities
- Assess housing needs and provide housing advice to people in housing need
- Prevent homelessness wherever possible
- Receive, assess and manage homelessness applications
- Operate under Part 2 of the Housing (Wales) Act 2014 and associated Code of Guidance
- Investigate enquiries from people who are homeless or threatened with homelessness
- Ensure homelessness duties are completed in line with legislation
- Carry out homelessness prevention measures
- Maintain accurate case records, statistics and administrative systems
- Refer homeless households to the Emergency Housing Team
- Provide advice on homelessness, housing options and tenancy matters
- Give advice on landlord/tenant issues and related housing law
- Work with the Housing Register Team on rehousing requirements
- Liaise with statutory and voluntary agencies
- Prepare detailed reports on individual cases
- Make complex homelessness decisions in line with legislation and guidance
- Complete risk assessments for clients referred to emergency housing
Essential Experience & Skills
- Proven experience in social housing
- Experience giving housing advice
- Experience carrying out one-to-one interviews
- Working knowledge of Part 2 of the Housing (Wales) Act 2014
- Working knowledge of landlord and tenant issues
- Understanding of the needs of people in housing need
- Ability to assess homelessness applications
- Ability to make complex decisions in line with legislation
- Excellent written communication skills
- Ability to write letters, case reports and interview notes
- Strong organisational skills
- Good computer and data input skills
- Ability to deal sensitively and confidentially with customers
- Customer-focused approach
- Calm and objective approach in difficult situations
- Understanding of lone working, health and safety and risk management
Qualifications
Essential: Relevant Level 4 qualification on the Credit and Qualifications Framework for Wales, such as HNC in Housing or equivalent.
Desirable: Relevant Level 5 qualification on the Credit and Qualifications Framework for Wales.
Desirable
- Welsh language skills
- Experience using Capita or similar housing systems
- Experience working with housing registers
- Experience working with emergency housing teams
- Experience liaising with social landlords, private landlords and voluntary agencies
Additional Information
An Enhanced DBS is required.
Interview will be online via Microsoft Teams and is expected to be an informal interview lasting approximately 30 minutes.
Candidate submission deadline is 03 July 2026.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.