Housing Administration Officer

Posted 2 days 9 hours ago by Civic Recruitment Limited

Permanent
Full Time
Other
Leicestershire, Loughborough, United Kingdom, LE111
Job Description

Contract Civic Recruitment Limited United Kingdom

Posted On 24/03/2026

Job Information

Work Experience 4-5 years

Personal and Household Services

City Loughborough

Province Leicestershire

Postal Code LE11

Job Description

24 weeks contract role with a Local Authority

Job Summary

Charnwood Borough Council is seeking a Housing Administration Officer to support the management of damp, mould, and disrepair cases within council-owned housing. The role focuses on ensuring cases are effectively tracked, resolved, and managed, while supporting tenants and contributing to the prevention of housing condition issues.

Key Duties/Accountabilities (Sample)
  • Administer and maintain systems to record, track, and resolve damp, mould, and disrepair cases.
  • Liaise with internal teams, contractors, surveyors, and legal services to progress cases efficiently.
  • Support the resolution of housing condition issues and assist in defending disrepair claims.
  • Engage with tenants, respond to enquiries, and handle complaints in a professional and sensitive manner.
  • Assist in the delivery of preventative initiatives relating to housing conditions.
  • Support contract management and coordination of repair works.
  • Collect, analyse, and report on performance and case data.
  • Ensure compliance with data protection and information security policies.
Skills/Experience
  • Previous experience in administrative or clerical roles.
  • Experience working with computerised systems and Microsoft Office (particularly Excel).
  • Experience in a customer-focused environment.
  • Strong organisational skills with the ability to manage workloads and meet deadlines.
  • Good written and numerical skills.
  • Ability to accurately input and extract data from systems and spreadsheets.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Desirable: Experience within social housing, repairs, or property services.
Additional Information
  • Client: Charnwood Borough Council.
  • Location: Council Offices, Southfield Road, Loughborough (hybrid: 2 days office, 3 days home).