Housekeeping Assistant

Housekeeping Assistant

YHA London St Pauls, 36 Carter Lane, London, London, EC4V 5AB

Fixed term, flexible contract - July 2026 to July 2027, Minimum 15 hours per week

£12.71 per hour plus £1.20 per hour Local Living Allowance

As a Housekeeping Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

Responsibilities

• Cleaning and preparing bedrooms between guest departures and arrivals
• Maintaining the cleanliness of shower and toilet areas
• Keeping all areas of the hostel clean and tidy
• Efficiently undertaking housekeeping tasks, maintaining consistent cleanliness standards throughout the hostel
• Complying with YHA requirements for the use and storage of cleaning products
• Reporting any faults or damage to a member of the hostel management team
• Sorting and distributing used and unused linen

Skills and Experience

• Experience of working face to face with customers
• Experience of working in hospitality or customer service (desirable)
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for team members who bring them to life in their everyday work

It is important to note that the role can be physically demanding, as our beds are predominantly bunk bed style.

YHA Job Title: Team Member