House Manager

Job Description

Contract: 01. Permanent

Start Date: To be determined

Location: London, United Kingdom

Mission

We are seeking an experienced and passionate House Manager to join the team at The Lanesborough, a renowned luxury hotel in London.

The hotel features 93 luxurious suites and bedrooms, modern British dining, and a range of amenities, and has been awarded No. 1 Hotel in London by Travel + Leisure.

About Oetker Collection

Oetker Collection hotels are icons of elegance located in the world's most desirable destinations. Each property reflects a deep devotion to local culture and community, upholding a tradition of legendary European hospitality since 1872.

Candidate Profile

The ideal House Manager will take pride and passion in their work, building rapport and long-term relationships with guests. They will support the Front Office Manager in managing the department to ensure courteous, professional, and efficient service at all times.

Key Requirements

1. Ensure a friendly and welcoming environment, prioritizing Guest Recognition.
2. Handle guest inquiries and complaints courteously and effectively, ensuring full satisfaction.
3. Promote effective communication between departments to enhance guest service and recognition.
4. Provide exceptional service while maximizing room revenue and team development.
5. Develop skills of front desk employees through training, coaching, and mentoring.
6. Supervise work at all levels of front desk, switchboard, and night operations, setting clear objectives in the absence of the Front Office Manager.

Benefits Financial Wellbeing

• Competitive salary package
• Discretionary Sick Pay
• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts

Health & Wellness

• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist & massage treatments
• Social and sports activities

Career Growth & Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnerships with training providers
• Access to e-learning platforms
• Support for professional qualifications
• Referral incentives

Recognition & Social Initiatives

• Award programs and prizes
• Long service awards
• Room discounts for staff and family
• Dining and spa discounts
• Social events and celebrations
• Recognition of personal milestones
• Retirement parties

Profile Eligibility

Applicants must be eligible to work in the UK, with documentation required during recruitment.

We invite you to join our team and invest in a rewarding career with Oetker Collection.