Hotel Services Supervisor Porter, Patient Dining, Domestic
Posted 5 hours 6 minutes ago by Imperial College Healthcare NHS Trust
Main area Hotel Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 290-HS-28
Site St. Mary's Hospital Town London Salary £31,554 - £33,270 pa inclusive Salary period Yearly Closing 23/07/:59
Job overviewLead with Purpose. Inspire with Action.
Are you a born organiser with a passion for people and a commitment to service excellence? We're looking for confident, hands on Supervisors to lead our dedicated teams across the vibrant and impactful Imperial College Healthcare NHS Trust hospital sites.
This is no ordinary role - it's fast paced, high energy, and absolutely vital to the smooth running of our services. As a Supervisor, you'll oversee daily operations within one of our dynamic Hotel Services teams, whether it's Patient Dining, Domestics or Portering.
You'll be the spark that drives your team to success, ensuring everything runs like clockwork, meeting the highest standards of safety, quality, and care. Managing logistics, staffing, and service delivery will be at the heart of your role, all while cultivating a culture of teamwork, professionalism, and excellence.
If you're ready to take ownership, inspire your team, and make a real difference in a leading NHS Trust, we can't wait to hear from you!
Please note that for Domestic Supervisors we have full and part time vacancies!
Main duties of the job- Coordinate all aspects of your designated service area, ensuring efficient and high quality delivery.
- Lead and support your team with daily task allocation, absence management, and return to work interviews.
- Act as the key point of contact for staff, providing guidance, motivation, and performance oversight.
- Collaborate with clinical teams, facilities, and other hotel services to maintain seamless operations.
- Uphold Trust values and contribute to a safe, clean, and patient focused environment.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits: Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification Education/Qualifications- General education to include Maths and English at GCSE level or equivalent
- NVQ qualification in Customer Service
- Understanding of relevant health and safety requirements
- An understanding of people's equality, diversity and rights.
- Experience of customer service roles
- Previous supervisory experience
- Ability to work on own initiative and as part of a team
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK
We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).