Hotel Receptionist

CONTRACT AND PAY RATE

The gross annual salary is £25,500.

The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be either 7am-3pm or 3pm-11pm. This role requires you to work any 5 days out of 7, which does include working weekends.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless, i.e., making restaurant reservations, assisting in directions, delivering items to rooms.

BENEFITS

• 40 per cent off stays at any Dakota
• 25 per cent off drinks and dining at any Dakota
• Access to our Employee Assistance Program which includes:
  • free private mental health support and counselling sessions
  • video GP consultations and private prescription services
  • access to daily rewards to be cashed out for shopping vouchers
• Access to discounted gift card platform
• Support from our in house Mental Health Champions
• Additional holiday day on the first anniversary of your employment.
• Family friendly flexible working options
• Meals on duty and uniform
• £200 bonus to recommend a friend to join our team
• £10 bonus every time you are mentioned on Trip Advisor
• Free bi annual eye testing for users of display screen equipment
• Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in house Apprenticeships.

APPLICANT REQUIREMENTS

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4 and 5 hotels is strongly preferred.
• Great communicator and a genuine people person.
• Hands on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
• Fully computer literate. Knowledge of Shiji property management system is desirable however full training will be given.
• Be able to be physically active in your role, standing for much of your shift and working at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.