Hotel Duty Manager

Dakota Hospitality Limited (Dakota Hotels)

Location: Manchester, Lancashire, M1 2JL

Pay: £32,000 to £32,000 per year

Contract Type: Permanent

Hours: Full time

Disability Confident: Yes

Closing Date: 13/08/2026

About this job

Job Ref: DAK1276 Branch: Dakota Manchester Location: Dakota Manchester, Manchester Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: Usually shifts will be 08:00-16:00 or 15:00-23:00, working any 5 days out of 7. Hours per week: The role carries a permanent contract with typical hours 45 hours per week Posted date: 14/07/2026 Closing date: 14/08/2026

CONTRACT PRIMARY ROLE RESPONSIBILITIES

Carry out Duty Manager shifts, owning the day to day running of the hotel and keeping things moving smoothly for both guests and the team.

Be the primary point of contact for team members and guests when appointed the role of Duty Manager.

Coordinate the entire operation and strive to add value to the guest experience in any way possible.

Be present across all areas, stepping in where needed to keep service on track.

Be proactive in remaining fully trained to support across all operational departments to be able to alleviate operational challenges including those arisen from team shortages and managing last minute pick up.

Maintain the ability to be a certified First Aider at Work.

Complete daily health and safety walk arounds and keep back of house spaces in check ensuring they are clean, safe, and aligned with brand and legal standards.

Be the lead fire warden for the hotel in the event of an emergency evacuation in accordance with the current procedure.

During an evacuation allocate fire task cards to fellow fire wardens to assist with the evacuation of the hotel.

Undertake one week night shifts, as the allocated Duty Manager, overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures. Be ultimately in control of the security and safety of guests and employees within the building.

APPLICANT REQUIREMENTS

The successful applicant will have/be: A minimum of three years experience working in a restaurant environment and one years experience at supervisor level or above required . Demonstrable ability to host and run a restaurant service required . A minimum of 2 years experience working in a hotel environment required . Experience being a hotel Duty Manager preferable . Experience working in 4 and 5 hotels preferable . Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License.

Motivational leadership skills and a genuine desire to deliver training and coaching.

Hands on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.

Ability to work at pace through service times and be proactive for the duration of your shift.

Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: FINANCIAL Special discounts on stays and dining at any Dakota; Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor; Additional holiday day on the first anniversary of your employment; Meals on duty and uniforming. WELLBEING Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers. Support from our in house Mental Health Champions. Family friendly flexible working options. Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing; Supporting causes that matter while connecting with colleagues. CAREER DEVELOPMENT Accredited, certified compliance training given on employment. Access to a suite of external, certified resources via our Learning Management System. Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan. Opportunities to undertake both internal and external training courses, including potential for in house Apprenticeships. Full terms on our benefits can be found in our Handbook.