Hospitality Team Member Hospitality Team Member Borrowdale

Hospitality Team Member

YHA Borrowdale, Longthwaite, Borrowdale, Keswick, Cumbria, CA12 5XE

Seasonal, flexible contract - August to November 2026

Minimum 15 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Staff accommodation available at a rate of £74.62 per week

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

Responsibilities

• Providing great customer service to all customers, members, and guests
• Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed
• Using our systems for efficient guest check ins and check outs, food and beverage sales and service
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that influences sales

Qualifications & Skills

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of YHA's HEART values - they're part of everything we do, and we look for people who bring them to life in everyday work

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.