Hospitality Team Member

Hospitality Team Member

YHA Keswick, Station Road, Keswick, Cumbria, CA12 5LH

Seasonal, flexible contract - June to November 2026

Minimum 15 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA Keswick are looking for a Hospitality Team Member to join their team!

Nestled in the heart of the breath taking Lake District National Park, YHA Keswick offers a unique opportunity to work in a vibrant and dynamic environment. Located by the picturesque River Greta and boasting stunning views of Skiddaw and the surrounding mountains, our hostel is an ideal base for exploring the natural beauty of the area. We're seeking a team member to assist with breakfast service and housekeeping on three or more days per week. If you're looking for a fast paced job in hospitality, enjoy hands on work, and like to complete tasks to the best of your ability, this could be for you!

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing as a Hospitality Team Member?

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check ins and check outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.