Hospitality Team Member

Hospitality Team Member

YHA Broad Haven, Broad Haven, Haverfordwest, Pembrokeshire, SA62 3JH

Seasonal, flexible contract - July to September 2026

25 - 35 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £74.62 per week

Are you looking for a fun and varied job in hospitality? YHA Broad Haven are looking for a Hospitality Team Member to join their team! This is an opportunity to work at one of our vibrant coastal hostels, just a stone throw away from the beach. If you are creative, charismatic, and hard working there is a place for you at YHA Broad Haven.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing as a Hospitality Team Member?

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check ins and check outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

We welcome applicants from all backgrounds and provide a robust induction, ongoing training, and opportunities for personal growth.