Hospitality Team Member
Posted 2 hours 17 minutes ago by YHA (England and Wales)
Seasonal, flexible contract - June to October 2026
Minimum 25 hours per week
£12.71 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £74.62 per week
YHA Wales and Central are looking for a dynamic and driven individual to join our Regional Relief team working between hostels across Wales, the Peak District and Central England. You will be supporting teams across a multitude of sites, big and small, participating in duties ranging from housekeeping, café service, reception, cooking group meals, serving breakfast and much, much more. Work will range from sites as large as YHA Manchester to smaller sites, such as YHA Idwal Cottage.
YHA Conwy will be the base site for this role, however, most work will be undertaken in other hostels. This role is perfect for someone with a sense of adventure, great communication, drive, and a desire to drive positive change. Due to the breadth of the region, a driving licence and vehicle are essential to this role.
YHA really does a bit of everything! We welcome families, individual travellers and tonnes of groups of all ages, as well as running our local cafe and hosting events. We are proud of our team's creativity and hard work. Whether you are making beds, preparing meals, delivering activities with young people, checking guest in or serving on our café, you will directly impact all of the people who walk through our doors.
Why work for YHA?Join our team and enjoy a range of exclusive staff benefits that support your well being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check ins and check outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
- Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
Who are YHA?YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?Submit your CV and complete the application form. For more information about our recruitment process, visit our job website. If you need any assistance, email .
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal.
If you require reasonable adjustments during the recruitment process, please get in touch by emailing .
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Team Member