Hospitality Team Member

Hospitality Team Member

YHA Ilam Hall, Ilam Hall, Ilam, Ashbourne, Staffordshire, DE6 2AZ

Seasonal, flexible contract - June to December 2026

Minimum 10 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA Ilam Hall are looking for a Hospitality Team Member to join their team! This position is ideal for someone looking for seasonal work up to 3 days a week. The role includes working in housekeeping, reception and the kitchen. YHA Ilam Hall is nestled in the Manifold valley in the Derbyshire White Peaks. The hostel is a busy destination for school groups, outdoor enthusiasts and holiday makers. No two days are the same.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

What will you be doing as a Hospitality Team Member?

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check ins and check outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

• Experience of working face to face with customers.
• Experience of working in a team - can help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines.
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties.
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it.
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family.
• Access to YHA's staff discount and cash back portal.
• Free YHA Membership each year.
• Access to support via our Employee Assistance Program.

There are many more benefits to working for YHA - please visit our YHA Jobs website for more information.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.