Hospitality Assistant - BANK

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well organised dining spaces, managing stock and temperature checks, and assisting residents with their day to day non care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we'd love to hear from you.

We offer some excellent rewards and benefits including:

• All team members receive 1 free meal per shift.
• Uniform provided.
• Enhanced bank holiday pay.
• Recognition and staff appreciation initiatives.

Location

Lambwood Heights, 244 Lambourne Road, Chigwell IG7 6HX

Pay

£13.20 per hour

Contract

Zero Hours (Bank)

Shift

Days

What do you need to succeed

Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents' daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

Key Responsibilities

• Assisting with meal service either in resident rooms or dining rooms.
• Ensuring that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents "non care" related needs including opening/closing curtains, changing TV channels etc.

Essential qualifications

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Personal Attributes

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

Our Mission

is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.

Values

• Family
• Integrity
• Respect
• Exceptional
• Sustainable