Hospice Rapid Access Administrator

About us

St Luke's Hospice are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

Overview

This is an excellent opportunity to join St Luke's Hospice in a key Administration role supporting our Hospice Rapid Access and community teams. The successful candidate will provide high-quality, reliable Administration support to the teams, working flexibly as required to meet service needs.

Main responsibilities

• Provide efficient administrative and clerical support within our Hospice Rapid Access Team.
• Manage incoming enquiries via telephone, email and in person with a professional and compassionate manner.
• Maintain accurate records in line with GDPR and organisational policies, including patient and case documentation.
• Process referrals, appointments and correspondence, ensuring timely communication with internal and external stakeholders.
• Support meeting coordination, including preparation of papers, minute-taking and distribution of actions.
• Assist with data entry, filing and other office tasks to ensure efficient service delivery.
• Contribute to a positive team environment and provide cover for other administrative functions as required.

Person specification

• Proven administrative experience, preferably in a healthcare, charity or busy office environment.
• Excellent verbal and written communication skills with a professional telephone manner.
• Fully computer literate with experience of Microsoft Office applications and confident using electronic record systems.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Understanding of confidentiality and data protection (GDPR) requirements.
• Ability to work independently and as part of a multidisciplinary team, demonstrating empathy and respect for patients and families.
• Flexible approach to working hours to meet service demands.

Salary and benefits

Salary: £24,780 - £28,656 dependant on experience
Contract: Permanent
Hours: Full time Typical hours 8 4 Monday to Friday however flexibility is essential
Location: On site (Basildon)

How to apply

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling .

When applying, please ensure you answer the questions in our application process to tell us how you meet the skills, knowledge and experience required for this role. If you have any access requirements, please let us know so we can support your application.

Right to work

St Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.

Belonging, equity, diversity and inclusion

At St Luke's Hospice, we are committed to creating an inclusive workplace that values diversity. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under represented in our teams. We have policies and procedures to ensure all applicants are treated fairly and consistently at every stage of the recruitment process, including consideration of access requirements for people who have a disability.