Homelessness Advisor

Job details

Job title: Homelessness Advisor

Job reference:

Date posted: 14/07/2026

Application closing date: 26/07/2026

Working Pattern: Full time

Salary Scale: 5/6 - £28,598 - £33,699

Contractual hours: 37

Basis: Full time

Job category/type: Housing

Attachments: Blank Job description

Organisation: Derby Homes

Hours: 37 hours per week

Contract type: Permanent

Location: Home/Office and visiting properties/customers

Job description

An exciting opportunity has arisen within Housing Options to be part of a team that provides high quality, customer focused advice and assistance to vulnerable families and single people in Derby who are homeless or threatened with homelessness.

You will be providing a front line advice service to customers, managing a caseload of your own with an aim to prevent homelessness wherever possible. This is a demanding role where you will need to assess individual situations with efficiency and precision. An investigative approach will be essential to probe and understand everyone's set of circumstances, making decisions within a legal framework.

You will need to have an eye for detail, strong interpersonal and negotiation skills to work closely with colleagues and customers ensuring a high quality customer service is delivered.

We are seeking an enthusiastic person who is able to work intensively within a demanding area of work.

Knowledge of relevant housing legislation including the Housing Act 1996 Part 7, as amended by the Homelessness Reduction Act 2017 is desirable.

Person specification

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.

We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference.