Home Ownership Specialist

Overview

This role: Home Ownership Specialist - 12 Month Fixed Contract covering maternity leave

Location: Farringdon, EC1N 8JS - Hybrid Working is available for the post.

Salary: £29,828 based on a 30hr working week

At MTVH customers are our number one priority. We seek proactive, customer-focused and communicative individuals who will contribute towards creating a positive impact to the way we provide our service.

Responsibilities

This role will be challenging at points as you will be required to liaise with front line customers as well attend hearings and resident's meetings or ensuring that all the tasks are carried out in line with policies and legislation. You will engage in series of tasks including compliance with MTVH policies and processes, promotion of corporate values - Care, Dare and Collaborate, and providing advice on home ownership matters. You will liaise with various teams to cover for colleagues as required and support effective work processes.

What you will need to succeed (see qualifications)

• Explain complex information to a variety of audiences and provide best practice and legislation advice on home ownership matters, including supporting documentation for formal challenges and cross-team collaboration.
• Strong attention to detail; interpret leases; working knowledge of legal processes such as lease extensions, solicitor enquiries during conveyancing, and varying leases.
• Deal with processes including re-mortgaging, leaseholder permissions, Right to Buy, Section 20 consultations; respond to observations and produce final accounts. Knowledge of relevant legislation such as Section 20 of the Landlord and Tenant Act 1985, Right to Buy under the Housing Act 1980 (Amended 1985), Housing (Right to Acquire) Regulations 1997, and the Leasehold Reform, Housing and Urban Development Act 1993 is beneficial. Proficiency in IT systems and MS Office to manage processes effectively.

Training information

We aim to provide cross-training to each employee in this role, and they may temporarily work with different teams. This may occur to maintain effective work processes during sickness, maternity/paternity leave, or similar events. All teams are customer-focused and liaise externally and internally.

Interview

Interview Date: To be confirmed

Please note: we do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year
• An additional 'Beliefs day' once a year
• Extended parental leave and family-friendly approach
• Enhanced pension with matched contributions up to 9%
• Option to buy or sell up to 5 days annual leave
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - dependent on job role and department
• Health cash plan scheme for everyday healthcare needs (family members can be added)
• Tenancy deposit - interest free loan; season Ticket loan
• Access to learning and training opportunities with Wisebox platform
• Colleague virtual social platform and workplace updates
• Career progression with mentoring/coaching, apprenticeships and career planning support
• Employee Assistance Programme

About us

We are committed to sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing the attached Benefits Digital Booklet: Benefits Digital Booklet:

Our promise

At Metropolitan Thames Valley Housing (MTVH) we promote equality, diversity and inclusion. We work to educate, support and develop all of our diverse employees and the communities we serve. We are part of the disability confident employer scheme and strive to create an environment that encourages inclusive behaviours and wellbeing.

We provide network groups for employees to share views and suggestions. Networks include: Gender, Ethnicity, LGBTQ+, Disability. Our core values are Dare, Care and Collaborate.

We reserve the right to close this vacancy early if a suitable candidate is found, so please apply promptly.