HMCTS - PSR2 Operational Support Officer Roles

Administrative Officer (AO)

Location: Aldershot (Full-time, on-site)
Pay Rate: £12.86 per hour
Contract: Temporary (until end of June, likely extension to September)
Start: ASAP

Brook Street are recruiting for an Administrative Officer to join a busy court environment in Aldershot. This role combines office based administration with front of house court usher duties, requiring strong administrative skills and confidence in public facing roles.

Key Responsibilities

Administrative duties:

• Data entry, filing, printing and maintaining accurate records
• Managing case information and supporting civil case processes
• Preparing correspondence and documents using Microsoft Office
• Handling emails and internal communications

Court usher duties:

• Welcoming and guiding court users
• Escorting individuals to courtrooms and ensuring smooth proceedings
• Keeping parties separated where required
• Supporting judges and court staff
• Handling sensitive situations calmly and professionally

About You

• Previous administration or customer service experience (desirable but not required)
• Strong IT skills, including Microsoft Office
• Confident communicating with a range of people
• Able to remain calm under pressure and in sensitive situations
• Organised, reliable and able to work in a fast paced environment
• A team player with a proactive approach

Additional Information

• Fully office based role
• Enhanced DBS required (Brook Street will support with this)
• Interviews to be held in person as soon as possible

EEO Statement

Brook Street supports the Armed Forces Covenant and will interview all candidates who are veterans or spouses/partners of military personnel, provided they meet the essential criteria for the vacancy. As a Disability Confident Leader, we guarantee interview opportunities for qualifying candidates with disabilities.