Helpdesk Team Leader Nights (TfL M&E Contract)

Nights position 4 on 4 off : 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.

To oversee the day to day running of the TfL M&E Helpdesk ensuring the team has the necessary support and services to deliver its key objectives.

Key duties and accountabilities include:

• Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.
• To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
• Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.
• Logging service requests by telephone and email including.
• Ensure compliance with statutory and company procedures across all functions.
• Follow direction from management for any additional duties required.
• Ensure the helpdesk is managed and maintained according to team rotas.
• Check mailbox for any urgent or important email for TL's attention.
• Undertake any other ad hoc duties which reasonable falls within the remit of your role.
• Excellent communication skills in both email and telephone calls. Requirements to communicate with Engineers, Customers, suppliers and sub-contractors to deliver work effectively.
• Proven work experience as a team leader or supervisor.
• Good PC skills, especially MS Excel.
• Organizational and time-management skills.
• Decision-making skills.
• Degree in Management or training in team leading is a plus.
• Experience in using CAFM system or asset management system.