Helpdesk Team Leader: Drive Exceptional CX & Change

A leading utility provider in the UK is seeking a Helpdesk Team Leader to guide a team of Customer Service Agents. This hybrid role involves managing performance, enhancing customer experience, and coaching staff to meet KPIs. The ideal candidate has strong communication skills, experience in fast-paced environments, and a passion for leading teams through change. A competitive salary and extensive benefits package are offered, promoting health and well-being.