Helpdesk Specialist IDE

Neuchâtel, Switzerland (and remote work) Helpdesk Specialist IDENeuchâtel, Switzerland (and remote work) What you can contribute:- Ensure the processing of requests that come to the IDE helpdesk via phone, email, mutabox, or mail- Provide assistance to IDE/LEI entities and IDE services- Ensure and update the IDE/LEI and SBER register - Ensure the processing and management of company lists, particularly regarding the correct IDEWhat makes you an ideal candidate:- Federal employee (commercial) profile, possibly with a comparable professional qualification (profile M)- Good capacity for autonomy in work, able to assert oneself, and team spirit- Good customer service and relationship management skills, particularly comfortable in phone contacts- Good knowledge of specific office tools- Active knowledge of two official languages and ideally passive knowledge of a thirdIn a few words:Thanks to your solid linguistic skills and expertise in external communication as well as your ability to work within a team, you will contribute to the smooth operation of the helpdesk we offer.Working for Switzerland:We are committed to the success of the Swiss model and to the well-being of diversity on a daily basis. We ensure equal opportunities, which allows us to deploy our skills and express diverse viewpoints at work. We assist and advise our employees on all questions related to physical health or benefits.About us:The Federal Statistical Office (FSO) is the competence center for public data and the main player in the data ecosystem. It produces valuable data through data management and develops processes derived from data science to advance data utilization. The FSO thus contributes to public opinion development and makes a significant contribution to complementary governance.Based on the Federal Act of 18 June on the business identifier number (LIDE), the IDE register, managed by the BUR section, is a central database serving businesses. All companies active in Switzerland are included in this register. The data it contains is limited to entities. These are accessible to IDE services, the companies themselves, and, partially, to the public. The IDE domain also handles the distribution of LEI (Legal Entity Identifier) numbers, a global standard for legal entities. The IDE helpdesk responds to requests from companies as well as public partners in the context of IDE or LEI.This position is important in the framework ensuring the correct management of IDE and LEI.Questions about the position:Florian Bonardo, Head of the IDE Helpdesk GroupQuestions about personnel service: Conrad, Personnel Officer jidd38fa33aen jit0311aen jpiy26aen