Help Desk (L2)

Capitole is looking for a Help Desk Technician to join our team onsite at the offices of one of our key international clients in the technology sector, located in Barcelona. This role involves providing high-quality technical support to end users, both in person (TechCafé) and remotely.

Key Responsibilities

• Provide onsite and remote IT support for issues related to computers, printers, hardware, and software.
• Deliver TechCafé support, offering walk-up assistance to employees directly within the office.
• Log, update, and resolve tickets in the ServiceNow platform, documenting solutions clearly.
• Create and maintain internal and external Knowledge Base (KB) articles in ServiceNow and Atlassian Confluence.
• Support hardware and software inventory management
• Assist in the planning and execution of hardware refresh cycles.
• Handle corrective maintenance and manage warranties with third-party providers and vendors.
• (Optional) Provide support for Apple devices (MacBook Pro, iPad, iPhone).

Technical Environment

️ Hardware

• HP - Laptops and docking stations
• Jabra - Headsets
• Apple - iPhone, iPad, MacBook Pro
• Ricoh - Network printers (managed by Level 3 with Ricoh Streamline)

Software

• Microsoft - Windows OS, Office 365 (OneDrive, SharePoint)
• Cisco - Webex Teams
• Adobe - Reader, DC
• Browsers - Microsoft Edge, Google Chrome
• ServiceNow - ITSM platform
• (Optional) Palo Alto - SASE
• (Optional) Crowdstrike - Falcon Sensor

Candidate Profile

• Previous experience in IT support (Level 1 or 2), both onsite and remote.
• Solid knowledge of hardware and software troubleshooting in corporate environments.
• Strong documentation and communication skills.
• Customer-oriented, proactive, and team-focused attitude.
• Fluent in Spanish and English - spoken and written (mandatory).

Why Capitole?

We are great, but with you, we will be even greater ?. That is why you will have:

• Individual training budget of €1200 (languages, books, certifications)
• Flexible working hours
• Flexible remuneration package
• Great discounts at sports centers (Wellhub)
• Free private health insurance
• Monthly follow-ups with your team to have continuous feedback
• Team Buildings every two months. You can't miss the Pool Party? and our Christmas dinner?
• Discounts in international brands for employees (Club Capitole
• You will have the opportunity to meet the whole family through our Technology communities, to share your knowledge and ideas. Knowledge exchange is key to us!

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