Head Porter

Job Overview

We offer minimum 37.5 hour per week employment contracts. We understand that everyone's needs are different and are happy to discuss part time contracts to fit your schedule.

Live in accommodation is available. Our hotel is in a very remote location and is not accessible by public transport.

Responsibilities

• Lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience.
• Manage the team of resort porters, coordinate luggage assistance, guest escorts, and the upkeep of entrances and public areas to the highest standards.
• Ensure seamless service across all guest touchpoints by providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold exceptional hospitality standards.

Qualifications

• Professional, knowledgeable, and dedicated to delivering first class experiences to guests and hotel residents.
• Highly attentive with strong communication and interpersonal skills and confident building relationships with guests and the hotel team.
• Friendly and enthusiastic with a drive to enhance quality service and guest satisfaction.

Benefits

• Full time (37.5 hours per week) or part time contracts tailored to your lifestyle.
• Every hour worked beyond your contracted hours will either be paid or given as lieu time.
• Generous time off: 31 days of leave, increasing to 33 with service.
• Monthly tips: Fairly shared service charge/gratuities, all paid on the second pay date in the month.
• Discounts & perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & wellness plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable commuting: Cycle to work and electric vehicle leasing options.
• Exclusive EHC perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• Happy Hub: Reward and recognition platform for peer to peer cards, monetary rewards, Employee of the Month, and long service vouchers.
• Wellbeing support: Financial, mental, and physical wellbeing support via our teams and Hospitality Action.
• Employee communications: Stay connected through Eden Engage for team news.
• Growth opportunities: Apprenticeships and leadership programs like RISE & THRIVE.
• Family friendly policies: Enhanced leave and return to work financial support for life's key moments.
• Everyday essentials: Free parking, meals on duty, uniform provided, and footwear allowance.

EEO statement

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives.