Head of Workforce Planning and Resourcing

Key Responsibilities

Delivery & Resourcing Operations

• Lead the operational resourcing strategy to ensure bench <10% and utilisation >85%.
• Resolve allocation conflicts of consultants, balancing client needs, commercial priorities and employee satisfaction
• Establish transparent resourcing processes with structured escalation management, enabling confident and fair decision-making
• Implement scenario planning and agile resourcing mechanisms to manage demand shocks and maintain delivery continuity

Commercial & Financial Discipline

• Drive robust governance to ensure a high percentage of billable hours are invoiced with write-offs consistently below 10%
• Minimise PO underspend and optimise revenue capture across engagements
• Oversee commercial prioritisation of resourcing to maximise return on investment and business performance

Compliance & Risk Management

• Embed a strong compliance culture covering time tracking, skills management, and delivery status reporting
• Ensure consistent and accurate operational reporting to reduce delivery risks
• Monitor and improve adherence to delivery frameworks and standards

Skills & Workforce Planning

• Maintain a forward-looking inventory of workforce skills to anticipate delivery gaps and proactively reduce bench risk
• Align future talent supply with demand forecasts to enable long-term scalability
• Enable case study production and contribute to improved cNPS (Client Net Promoter Score) through strong delivery governance

Stakeholder Leadership

• Partner with Delivery, Commercial, Talent, and Client Success teams to balance growth objectives with operational excellence
• Act as a trusted advisor to senior stakeholders on delivery optimisation and resource planning
• Foster a culture of transparency, accountability, and continuous improvement within the Delivery Operations team.

Success Measures

• Bench consistently maintained below 10%
• Utilisation above 85%
• Write-offs <10%
• Reduced PO underspend across accounts
• Increased rate of case study production
• Improved cNPS scores
• Visible compliance in time, skills, and delivery status tracking
• Demonstrated agility in addressing demand shocks

Ideal Candidate

• Proven track record in delivery operations, resource management, or workforce planning within a consultancy, professional services, or talent-based organisation
• Strong commercial acumen with the ability to optimise utilisation and revenue outcomes
• Skilled in balancing operational discipline with agility in a fast-scaling environment
• Exceptional stakeholder management, conflict resolution, and decision-making skills
• Adept at building transparent processes that drive trust, compliance, and performance
• Experience leading teams and embedding governance frameworks that deliver measurable impact

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit our website