Head of Technical

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting a Head of Technical Services to join our team on a high profile contract within our Healthcare portfolio.

As the Head of Technical Services you will be responsible for providing leadership and expertise on hard services delivery across 30 sites, working in partnership with all stakeholders to ensure a 5 star service is always delivered and maintained. Being that this is a Healthcare environment, extensive knowledge of Health and HTM's is crucial for the role and the successful candidate would be expected to liaise with the client at multiple levels.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

Key responsibilities are as follows:

• You will be fundamental to the delivery of planned and reactive maintenance through an established technical team.
• Act as an escalation for technical challenges both internally and to support our client
• Implement end to end technical delivery standards across the contract ensure consistency throughout
• Demonstrate proactive monitoring to ensure statutory / non statutory and HTM compliance is achieved
• Extensive knowledge of SFG & HTM
• Provide support to the client during technical meetings
• Lead and develop the technical team
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Keep up to date with changes to legislation or guidance
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender

Person Specification

• Chartered Engineer is desirable.
• Quantifiable experience within a similar role, delivering hard services within a healthcare environment and/or critical working environment
• Working knowledge of Health Technical Memoranda (HTMs) and their role in healthcare hard service delivery
• Knowledge of maintenance and engineering is essential, qualifications at HND or higher electrical or mechanical bias is desirable
• A qualification in health & safety (NEBOSH, IOSH) is desirable
• Strong commercial acumen is essential
• Experience in auditing
• Excellent communication and management skills are essential
• Able to build and manage relationships with a diverse and challenging client base
• Strong IT skills and familiarity with programs such as MS Office and Teams
• Experience using and administering hard services via a major CAFM system
• Ability to design, create and present detailed and informative reports for customers and CBRE stakeholders