Head of Supervision & Casework

Job title: Head of Supervision & Casework

Location: Hybrid working - Birmingham office 1 day per week

Contract: Permanent

Hours: Full time (37 hours per week)

Salary: £65,000 per annum, pro rata

Grade: 14

The role

As Head of Supervision & Casework, you will lead a team of Senior Managers across departments in Operations, acting as the senior point of contact for the day to day running of our AML, Enforcement and Compliance functions. You will play a critical role in the provision and oversight of all casework activity, including processes, investigation techniques, decision making quality, industry engagement, and the performance, data and delivery standards of the teams.

Our offer to you

• Civil Service Pension, with 28.97% employer contribution
• 26 days' holiday, rising to 29 days after two years' service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days' annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture

Key Responsibilities

• Lead the coordination of departmental activity and provide oversight across operations
• Line manage Senior Managers, supporting them to deliver against individual, team and wider business objectives
• Bring together activity across our teams to ensure consistency, alignment and effective use of resources
• Lead the implementation of departmental changes and oversee how resources are deployed across the function
• Review and improve ways of working to ensure the function remains effective in an evolving regulatory environment
• Contribute to the design and delivery of supervisory activity aimed at raising standards and investigating regulatory breaches
• Strengthen internal quality and consistency, as well as deliver an effective external supervisory approach
• Develop risk based tools, such as supporting the continued development of our risk matrix and decision making model, case evaluation and reporting
• Oversee projects and change activity, ensuring delivery to agreed timelines and budgets, with clear management of risks, issues and resources
• Set the tone for ways of working across the function, acting as a role model and supporting a strong, values led culture
• Chair key forums, providing technical input, contributing to governance processes and representing Operations in various key groups

Person Specification Essential:

• Proven track record of leading multi disciplinary teams at a senior level, with direct management of senior managers and accountability for operational delivery and performance
• Demonstrable experience of leading and implementing strategic change, improving operational models and driving continuous improvement in performance, quality and outcomes
• Significant experience building effective relationships with senior internal and external stakeholders, including presenting to Boards or Executive teams and representing the organisation at a senior level
• Proven ability to oversee large scale operational activity, including managing risk, prioritising competing demands and ensuring delivery against performance, quality and governance standards
• Strong experience of leading complex projects or programmes end to end, including managing resources, risks and delivery within agreed timelines and budgets