Head of Sales & Customer Success

Overview

The importance of planning software for major projects cannot be understated, and our client has produced one of the very best. Their solution is proven to identify issues early, reduce admin time, and streamline projects for ultimate efficiency. There's a reason why their software is trusted by construction companies across the globe.

They appreciate the impact a great culture has on performance, so they treat all employees to a range of exceptional benefits. Remote working options, leadership programmes, and up to a week of training leave each year. High standards are expected from you, but you will be rewarded for your efforts.

Responsibilities

What will your day to day look like?

You'll be the driving force behind commercial performance - coaching, leading, and building systems that help the team win and expand. You can expect a typical day to involve:

• Evolving core playbooks across pre-enterprise, post-enterprise, and project deployment
• Building a high-performance coaching cadence across Sales, AM, and CSM functions
• Driving consistent pipeline discipline and forecast accuracy
• Getting hands-on with key deals, helping reps craft multi-threaded strategies
• Partnering with the CEO to create bandwidth for geographic and product expansion
• Contributing to broader leadership decisions across the business

Qualifications

This role will suit you if you

• Have 5-8 years' experience in B2B sales or customer success
• Have natural leadership skills
• Have a player-coach mentality - happy to roll up your sleeves when needed
• Can coach teams through complex sales cycles, ensuring consistent performance
• Experience in building systematic approaches to account-based growth
• Bring high energy, fast thinking, and a bias for action
• Are confident that you can shape the future sales strategy