Head of Residential Block Management

Role Overview

Lead and oversee block management operations for a portfolio of approximately 10 buildings comprising 500 residential units. Provide strategic direction, technical expertise, and exceptional client service while managing and developing a small team to deliver operational excellence.

Key Responsibilities

• Portfolio Management - Oversee day to day management of circa 10 buildings and 500 units, ensuring compliance with lease obligations, service charge budgets, and regulatory requirements. Maintain comprehensive knowledge of each property's unique characteristics, challenges, and stakeholder needs.
• Client Relationship Management - Serve as primary point of contact for key clients, build strong relationships through proactive communication and responsive service delivery. Lead client meetings, presentations, and strategic discussions to understand objectives and deliver tailored solutions that exceed expectations.
• Financial and Operational Reporting - Prepare and present monthly operational performance reports to boards of directors, clearly articulating KPIs, budget variance analysis, service delivery metrics, and strategic recommendations.
• Technical Expertise - Provide expert technical guidance on leasehold legislation, lease interpretation, and statutory obligations. Work closely with JLL colleagues who are experts in health and safety compliance, fire safety regulations, building defects, and major works projects.
• Business Growth and Development - Support the Head of Residential in identifying and pursuing new business opportunities within the block management sector. Contribute to pitch preparation, client presentations, market analysis, and strategic growth initiatives.
• Process Development - Design, implement, and refine operational processes, procedures, and quality standards to enhance efficiency, consistency, and service delivery across the portfolio.
• Team Leadership - Line manage, inspire, and develop team members through regular one to ones, performance reviews, training initiatives, and mentoring.

Essential Requirements

• Professional Qualification - MIRPM (Member of the Institute of Residential Property Management) qualified.
• Leadership Experience - Proven track record of managing and developing high performing teams.
• Client Management - Extensive experience managing sophisticated client relationships, influencing, negotiating, and delivering exceptional service to boards, residents, and stakeholders.
• Technical Knowledge - Deep understanding of leasehold legislation, building maintenance, compliance frameworks, and residential property management best practices.
• Business Development Acumen - Commercial awareness with ability to identify growth opportunities and support strategic expansion of the residential portfolio.
• Reporting Skills - Strong analytical and presentation capabilities, with experience preparing board level reports.
• Process Improvement - Demonstrated ability to identify inefficiencies, design robust processes, and implement procedural improvements.

Location

On site - London, GBR

Equal Opportunity Statement

Jones LangLaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.