Head of Repairs

Full Time - 35 hours per week

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An exciting opportunity has arisen within our Asset Management team for a Head of Repairs.

The Head of Repairs will lead Poplar HARCA's operational and strategic approach to responsive repairs; ensuring that all properties are safe, warm, dry, and compliant with requirements. The postholder will lead a team to deliver a fast, efficient, value-for-money responsive repair service that achieves consistently high levels of resident satisfaction. Through monitoring repair data, they will develop strategies to maximise value and income for the organisation. The Head of Repairs will manage budgets effectively, ensuring that repairs are completed on time and within budget.

The postholder's responsibilities include:

1. Oversee and develop robust quality control processes for responsive repairs
2. Lead Poplar HARCA's response to repair-related legal cases
3. Be responsible for the procurement, leaseholder consultation, contract management, and performance monitoring of responsive repair contracts
4. Monitor, analyse, and act upon key performance indicators; trends in repair reporting, completion, and spend; quality control; and the completion of allocated works. Identify and rectify adverse trends.
5. Develop, manage, motivate, support, and train staff

Closing Date: Friday 25th July (5.00pm)

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