Head of Real-Time Workforce Orchestration

A leading fintech company in the UK is seeking an Operations Manager focused on service performance in a rapidly evolving environment. You will own SLA delivery and design a closed-loop system to balance customer experience, cost, and operational resilience. Ideal candidates have experience in large-scale service operations, can work with data fluency, and can lead teams to integrate human and AI capabilities for optimal performance. The role supports flexible working arrangements, including remote options.