Head of Product Operations

Overview

Meet Unit4. With over 40 years of heritage, we're an agile, fast growing, cloud company on a mission to redefine ERP for mid-market people-centric organisations. Our innovative, self-driving, adaptive and intuitive software helps customers spend more time on meaningful high-value work. We empower our people with the right tools to achieve autonomy and focus on what truly matters.

Job Description

As a Head of Product Operations, you will drive operational excellence, data-driven decision-making, and scalable product processes. You will partner with Product, Delivery, and Executive teams to enable clarity, create rhythm, and operationalize excellence across our product organization. This is a high-impact, highly visible leadership role with the mandate to shape how we deliver value to customers and scale our business.

Role location: This role is remote within Spain or Portugal.

Key Responsibilities

• Strategic Enablement: Define and execute the Product Operations charter to bring clarity, accountability, and rhythm to the product organization.
• Data Insight & Enablement: Establish a robust data foundation, design and implement KPIs, and leverage dashboards to drive insight and inform decisions at all levels.
• Operating Rhythm & Governance: Develop and standardize operating cadences, feedback loops, and governance models to ensure consistent delivery and continuous improvement.
• Process Leadership: Lead the design and rollout of product processes and systems, including discovery, launch, and end-of-life, ensuring seamless integration with PM and delivery teams.
• Innovation & Piloting: Pilot new frameworks and tools, such as product board usage models and beta/early adopter programs, to accelerate innovation and adoption.
• Cross-Functional Collaboration: Act as a key partner to Product Management, Product Marketing, and Data teams, ensuring alignment on roles, responsibilities, and engagement models.

What You'll Achieve

• Build and scale a data-driven product operations function from the ground up.
• Define and implement KPIs and reporting cadences that drive accountability and transparency.
• Lead the operationalization of excellence through standardized processes and continuous feedback.
• Shape the future of product delivery by piloting and scaling innovative programs and tools.

What's Not Included

• Direct coaching or training of Product Managers (this is the responsibility of their managers).
• Representing product at stakeholder meetings (handled by PM leadership).

Qualifications

About You

• Proven experience in senior product operations, product management, or related leadership roles.
• Strong track record of building and scaling operational frameworks in complex, fast-paced environments.
• Deep expertise in data-driven decision-making, process optimization, and cross-functional leadership.
• Exceptional communication, stakeholder management, and change leadership skills.
• Passion for operational excellence and a growth mindset.

You will also embody and promote our SaaS behaviours:

• One Team - You foster collaboration and shared accountability across functions
• Customer Centricity - You prioritise customer outcomes in every decision
• Continual Learning - You embrace curiosity and growth
• Standardised Scalability - You build repeatable, scalable processes
• Ongoing Innovation - You drive continuous improvement and experimentation
• Data-Informed - You make decisions grounded in insights and analytics

As a leader at Unit4, you will:

• Lead with authenticity and integrity
• Embrace constructive conflict and diverse perspectives
• Deliver sustainable value through collaboration
• Champion customer experience in every decision
• Inspire accountability and empower others to grow

Additional Information

Who we are

We are a people-first community that nurtures all the areas surrounding your working experience. You'll be supported by a high-performance team that values your authentic self and uniqueness. We believe that "How work should feel" evolves beyond tasks; it's about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel.

What we offer

• A culture built on trust and accountability, with freedom and autonomy to be successful and make an impact
• Balance - Flexible Leave Paid Time Off, remote working opportunities, Global Wellbeing Days, and other benefits
• Growth opportunities - tools and guidance to focus on what matters and achieve your best work
• Talented colleagues, role models and mentors - learn from top software industry talent
• Commitment to sustainability - Environmental, Social, and Governance initiatives and Act4Good programme
• A safe and inclusive working environment - supported by Employee Resource Groups

Unit4 is committed to equal opportunity for everyone. Hiring decisions are based on skills and business needs. We value diversity and welcome pregnant and/or parents-to-be to apply. For more about our diversity commitment, see our blogs.

This role may require security clearance for customer projects and access to sensitive data. After accepting our offer, background checks may be requested. Subject to local laws, disclosures may include criminal record, right to work, personal identification and work history. We will handle it in accordance with local privacy laws and keep your information safe. If you have questions, feel free to reach out!