Head of Policy, Performance & Transformation

TAMWORTH BOROUGH COUNCIL

POLICY, PERFORMANCE & TRANSFORMATION

Head of Policy, Performance & Transformation

£50,269 - £54,495 per annum

Hybrid working contract

37 hours per week

Permanent

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.

In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.

Working for Tamworth Borough Council is more than just a job, it's about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can't do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

Be a Catalyst for Change in Tamworth!

Are you passionate about making a real difference in your community? Do you thrive in a fast-paced, innovative environment where your ideas are valued, and your work shapes the future? If so, we want to hear from you!

Over the past year, the newly created Policy, Performance and Transformation Team has laid the essential groundwork for transformation, strengthening programme and project management, embedding robust performance delivery and championing a culture of evidence-based decision making. By building strong partnerships and supporting the council's transition to a new unitary authority, we've created the conditions for ambitious change. We're now looking for forward-thinking individuals to help us turn this into real, lasting impact for Tamworth's communities.

By coordinating the Council Delivery Plan and turning data into actionable insight, we ensure our priorities are delivered with grip, transparency, and measurable impact. Our collaborative approach brings together colleagues from across the council and external partners, ensuring elected members and stakeholders are engaged, informed, and empowered to contribute to Tamworth's success.

You'll be part of a team that embraces challenge and rapid progress, working closely with senior leaders, including the Chief Executive, Directors and Cabinet Members - to deliver ambitious programmes and drive real transformation. You'll have genuine opportunities for professional growth, innovation and to help shape the future of Tamworth.

Reporting to the Assistant Director for Policy, Performance and Local Government Reorganisation, you'll develop and implement evidence-based strategies and performance frameworks that drive service improvement, accountability, and transparency across the council. As Head of Service, you'll ensure the Programme Management Office (PMO) is recognised as the centre of excellence for managing projects and transformational programmes, aligning delivery with our corporate plan and savings objectives. Your leadership will shape, influence, and deliver organisational priorities across complex programmes and services, driving continuous improvement and measurable impact.

You'll bring a deep understanding of the challenges and opportunities facing Local Government and the wider public sector, including legal, regulatory, and political frameworks. With strong communication and strategic thinking skills, you'll tackle complex issues and develop innovative, forward-looking solutions.

You'll bring proven experience in delivering projects and driving meaningful change, a strong background in policy development, performance management, and strategic planning, and exceptional skills in building partnerships, engaging stakeholders, and making collaboration count.

Key Responsibilities

• Lead the Policy, Performance & Transformation service, setting ambitious objectives and fostering a culture of excellence and professional growth.
• Integrate policy and performance by developing, implementing, and regularly reviewing evidence-based policies and performance frameworks that drive service improvement, accountability, and transparency. Ensure policies are inclusive, forward-thinking, and aligned with both local needs and national priorities. Oversee the creation and monitoring of Key Performance Indicators, dashboards, and reporting mechanisms to support continuous improvement and inform decision-making.
• Lead the planning, delivery, and evaluation of transformation programmes and projects, ensuring alignment with corporate priorities and effective resource management. Champion best practice in programme and project management, including robust risk assessment, benefits realisation, and stakeholder engagement.
• Ensure programmes are delivered to scope, time, cost, and quality, and that lessons learned are captured and shared across the organisation.
• Drive culture change and organisational development, preparing the council for transition into the new unitary authority and enabling the successful delivery of key programmes and transformation initiatives. Foster an environment that embraces innovation, agility, and resilience.
• Build strong relationships with senior leaders, Cabinet Members, Scrutiny, and external partners. Facilitate effective consultation and engagement processes, ensuring diverse voices are heard and reflected in policy and programme design. Promote collaborative working across departments and with external agencies to maximise impact.
• Lead statutory reporting and consultation processes, ensuring compliance with legal, regulatory, and ethical standards. Support the council's governance framework and facilitate effective, transparent decision-making.
• Promote a culture of innovation, learning, and continuous improvement across the council. Encourage the adoption of new technologies, methodologies, and sector best practice to enhance service delivery and organisational resilience.
• Champion the use of data, research, and evidence to inform policy, performance, and programme decisions. Ensure the organisation turns data into actionable insight for measurable impact.
• Support the development and mentoring of staff within the service, building capacity and capability for future leadership and succession planning.

The duties of this role include a requirement to take part in an on-call rota, approximately six times per year.

Benefits

• Flexible working
• Non-contributory health scheme
• Local Government pension scheme
• Generous holiday entitlement
• Discounted gym membership
• Payment of professional fees (where applicable)

Appointment will be subject to satisfactory references, right to work in the UK check and medical clearance.

Interested? For an informal chat about this opportunity, contact Amerdip Kaur, Assistant Director for Policy & Performance, at .

For further information and to apply please visit Tamworth BC Jobs.

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact .

Closing date

30th November 2025

Interview date

Week Commencing 8th December 2025

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual's needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.