Head of Planning & Scheduling

Posted 2 hours 6 minutes ago by iO Associates

Permanent
Full Time
Other
London, United Kingdom
Job Description

£90,000 - £100,000 plus 20% bonus, car allowance and benefits

Permanent

Can be based out of their London or Liverpool office on a hybrid basis

One of my clients, an established and rapidly growing Utilities company, are hiring a Head of Planning & Scheduling to lead the build-out of a central planning and scheduling function. This is a very senior level role, where you will work closely with the CIO to drive measurable improvements in productivity and service performance

Role
  • Lead the move from locally-run planning to a standardised, centralised operating model
  • Partner with operations and a wider digital transformation programme
  • Embed optimisation-led planning and scheduling to improve schedule stability and utilisation
Key responsibilities
  • Build and lead a central planning & scheduling team
  • Define SOPs, playbooks, governance and role clarity
  • Create a capacity planning framework (demand forecasting, skill mix, resourcing inputs)
  • Own 4-6 week forward planning (backlog shaping, work readiness, volume smoothing)
  • Codify "local knowledge" into structured constraints (access rules, estate rules, client needs)
  • Drive continuous improvement (territory design, constraint tuning, job duration's, workflows)
  • Track and deliver benefits: reduced travel, improved productivity, better schedule accuracy
What we're looking for
  • Senior leadership experience in planning/scheduling within field service (this is ESSENTIAL)
  • Proven track record implementing new operating models (not just BAU management)
  • Experience with scheduling optimisation tools (IFS PSO highly desirable or FLS)
  • Strong analytical capability (workforce/capacity modelling; trade offs and decision making)
  • Confident change leader who can influence operational stakeholders
Nice to have
  • Multi-region workforce planning and demand forecasting experience

You'll be encouraged to grow at every career stage in the direction that interests you with amazing support and training plus a tailored career progression plan