Head of Payroll Onboarding

Head of Payroll Onboarding

Application Deadline: 26 April 2026

Department: Client Onboarding

Employment Type: Permanent - Full Time

Location: Newcastle upon Tyne

Reporting To: Director of Payroll

Description

Join our Payroll Product Department as our Head of Payroll Onboarding! We are Cintra. Known for our award-winning software that delivers payroll solutions to over 1000 clients. If you're passionate about payroll and are eager to join a dynamic team of seasoned professionals, this is the opportunity for you. The Head of Payroll Onboarding is accountable for the successful delivery of all payroll onboarding and client migration activity across PSSG. Reporting to the Director of Payroll, the role leads a team of onboarding and technical consultants to ensure onboarding is delivered efficiently, accurately, and to a consistently high standard.

As the proud recipient of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment. This is a hybrid role based in our modern office at Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley.

What you'll do

• Lead payroll onboarding and migration projects, delivering to agreed timelines and quality standards
• Own and optimise onboarding processes to ensure efficiency, scalability, and consistency
• Manage, develop, and drive performance of the onboarding team
• Oversee end-to-end onboarding delivery, including planning, execution, and issue resolution
• Act as senior escalation point for onboarding challenges and client issues
• Drive continuous improvement across systems, processes, and workflows
• Build strong relationships with clients and internal stakeholders to support successful outcomes
• Monitor, report, and ensure compliance across onboarding performance, risks, and regulatory standards

What you'll bring

• Proven experience leading and developing high-performing teams
• Track record of managing and delivering multiple concurrent projects
• Strong stakeholder management, confident with clients and senior leaders
• Operationally focused, driving process improvement and efficiency
• Technically confident, leveraging systems and data to optimise outcomes
• Solid understanding of payroll and onboarding processes, with commercial awareness
• Highly organised, problem-solving, and resilient in fast-paced environments

What's in it for me?

At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:

• A competitive salary with generous bonus opportunities
• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company-funded health plan, health checks and employee assistance program
• Onsite parking
• And more!

We go the extra mile to strategically invest in our employees by providing them with invaluable learning opportunities to propel their careers forward. Our commitment to continuous employee training ensures that knowledge remains up-to-date, skills stay sharp, and confidence continues to grow. We firmly believe in empowering our workforce with the tools they need to thrive and succeed.

Cintra is committed to data privacy and information security. This role includes responsibilities under UK GDPR and ISO 27001. All applicants must be eligible to work in the UK.