Head of Outpatients

Posted 1 day 4 hours ago by NHS

£55,000 - £75,000 Annual

Permanent

Full Time

Other

Swansea, City, United Kingdom, SA1 3BP

Job Description

SanctaMaria Hospital Swansea is offering an outstanding opportunity for a highlymotivated and visionary individual to lead our Outpatient Department (OPD) asthe new Head of OPD. This role is ideal for an experienced clinical leader whois passionate about driving innovation, operational excellence, and top-tierpatient care within a dynamic healthcare environment

As Head of OPD, you will play a pivotal role in shaping the future of outpatient services. You will set and uphold clinical standards, ensure robust pre-assessment processes, and deliver safe, effective care to our patients. Your leadership will underpin smooth departmental operations, integrated care pathways, and continual service development, keeping the department at the forefront of clinical innovation.

This is an exciting opportunity to influence hospital performance, drive service improvements, and ensure the highest standards of patient safety, experience, and clinical governance. You will thrive in an environment requiring you to effectively manage multiple priorities, allocate resources, and integrate services ranging from minor operations to specialised cardiac care.

Main duties of the job

Inspire and mentor a diverse OPD team, fosteringa positive, collaborative culture and professional development.
Champion best practice clinical standards andprotocols, maintaining the hospitals reputation for excellence.
Oversee the patient journey, using patientexperience to drive continualimprovement in patient experience.
Collaborate closely with the Head of ClinicalServices and consultants to provide integrated, multidisciplinary care.
Lead the development and introduction ofinnovative services that respond to evolving patient needs.
Efficiently manage resources and deliverseamless, high-quality care across all outpatient services.
Promote continuous staff development and ensurecompliance with regulatory frameworks.

Job summary SanctaMaria Hospital Swansea is offering an outstanding opportunity for a highlymotivated and visionary individual to lead our Outpatient Department (OPD) asthe new Head of OPD. This role is ideal for an experienced clinical leader whois passionate about driving innovation, operational excellence, and top-tierpatient care within a dynamic healthcare environment

As Head of OPD, you will play a pivotal role in shaping the future of outpatient services. You will set and uphold clinical standards, ensure robust pre-assessment processes, and deliver safe, effective care to our patients. Your leadership will underpin smooth departmental operations, integrated care pathways, and continual service development, keeping the department at the forefront of clinical innovation.

This is an exciting opportunity to influence hospital performance, drive service improvements, and ensure the highest standards of patient safety, experience, and clinical governance. You will thrive in an environment requiring you to effectively manage multiple priorities, allocate resources, and integrate services ranging from minor operations to specialised cardiac care.

Main duties of the job

Inspire and mentor a diverse OPD team, fosteringa positive, collaborative culture and professional development.
Champion best practice clinical standards andprotocols, maintaining the hospitals reputation for excellence.
Oversee the patient journey, using patientexperience to drive continualimprovement in patient experience.
Collaborate closely with the Head of ClinicalServices and consultants to provide integrated, multidisciplinary care.
Lead the development and introduction ofinnovative services that respond to evolving patient needs.
Efficiently manage resources and deliverseamless, high quality care across all outpatient services.
Promote continuous staff development and ensurecompliance with regulatory frameworks.

The Person We Seek

Substantial experience in outpatientpre assessment and risk management within a busy hospital setting.
Exceptional leadership skills, including theability to mentor, motivate, and build collaborative teams.
Excellent communication and problem solvingabilities, with a strong patient centred approach.

About us Sancta Maria Hospital offers treatment across all major medical specialties and care at every step of the process, from initial consultations, assessments and diagnostic tests to treatment, rehabilitations and post operative care.

HMT Sancta Maria, along with their sister hospital HMT St Hughs in Grimsby, has a mission to provide safe, high quality care in order to improve the health, wellbeing and independence of their patients. Part of the Healthcare Management Trust, HMT Sancta Maria is a non profit organisation using their surpluses to fund medical research, educational grants and dementia charities

You'll work alongside other passionate professionals who are committed to providing the best care. We foster a collaborative and supportive approach to learning that helps everyone succeed.

Our benefits include:

Private Medical Insurance
Employer pension contribution
Wellbeing support
Long service awards
Cycle to work scheme
Recruitment referral scheme
Continuous learning
Career progression
Flexible working options
27 Days Annual Leave (Plus Bank holidays)
Enhanced Maternity Pay

Job description Job responsibilities Principal Duties

Develop and implement robust pre assessment risk stratification and process
Review and develop pre operative screening and guidelines reflecting best practice and national policy
To work in partnership with nursing and multi disciplinary colleagues, Consultant users to implement appropriate care for patients and ensuring all requirements of patient diagnosis, treatment and care are correctly actioned.
To participate in the creation and maintenance of a safe environment, in which high quality, effective patient/customer focused services are delivered within agreed standards, timeframes and costs.
To deliver and participate in service provision as to achieve the requirements of the Care Standards Act, the requirements of Healthcare Inspectorate Wales, Care Quality Commission and any other good practice and regulatory requirements to which the Hospital may be subjected.
To take managerial responsibility of the Pre Assessment Department in support of the Pre assessment Team Leader/Nurse Lead
To take managerial responsibility of the Outpatient Department in conjunction with the Outpatient Administration Manager/Patient Services Manager
To provide clinical, professional and managerial leadership to all staff working within the Pre Assessment and Outpatient department.
To ensure a high standard of evidence based care is consistently delivered to all patients attending OPD
To ensure that the Pre assessment and Outpatients departments are safe, effective, caring, responsive and well led
To act as a role model and patient advocate, ensuring a positive patient experience for all.
Tobe responsible for Information Governance standards.

Clinical

To ensure the highest standard of evidence based care is delivered to all patients and their families.
To act as patient advocate, ensuring privacy, dignity and confidentiality are met
To ensure a high standard of infection control and the prevention of all avoidable healthcare associated infections
To maintain an appropriate standard of confidentiality and robust record keeping in accordance with statutory requirements.
To assess patients, plan and implement examination procedures within specialty.
To organise facilities for carrying out routine and specialist investigations.
To oversee, plan and implement the departmental Quality Assurance programme to ensure compliance within regulatory standards.
To be familiar with, understand and apply the principles of Radiation Safety, both nationally and locally regulated or protocol led, defining and arranging safe systems of work.
To undertake local reporting systems for patient and staff safety incidents compliant with legislation for Ulysses reporting, to include accidental/erroneous administration of contrast media ( and / or exposures compliant with IRMER) as applicable.
To investigate the resultant action planning to better manage systems.
To undertake local incident investigations within modality and complete a full report to regulatory bodies as required.
To schedule and undertake work assessments as required for trainee staff and accreditation programme candidates
To assist with the practical experience of newly inducted staff, educate and promote adherence to HMT Working Policies for all staff groups within the department.
To ensure the department leads manage the shift rotas and all other 'Out of Hours' and 'On call' rosters, in line with departmental requirements, negotiating additional cover to meet demands.
To deal with day to day queries generated by patients and staff.
To assist in the implementation of all manual and electronic information systems ensuring consistently accurate data collection and recording, in support of standard data collection, performance activity, audit and capacity and demand analysis.