Head of Operations, BBC iPlayer

Band: F
Salary: up to £102,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 12 month FTC, Full-Time
Location: London

This role will be mapped internally as 'Head of On-Demand Service'.

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

BBC iPlayer is seeking an outstanding Head of Operations who will lead on the developmentand management ofspecificContent and Business operationsinitiativesfor iPlayer.

Reporting to the General Manager, BBC iPlayer,therole spans managing editorial processes, systems and operations, planning and delivering major content and business programmes as well as specifying the tools needed for teams to optimise productivity.

WHY JOIN THE TEAM

BBC iPlayer is at the heart of how audiences discover and enjoy the BBC. This is an opportunity to play a senior role in shaping the operations that help bring outstanding content to millions of people across the UK. You'll work closely with editorial, product, technology and business teams to improve how iPlayer plans, delivers and supports content, helping teams work more effectively and making sure audience impact remains at the centre of every decision.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Lead new operational initiativesrequiredto supportcritical strategic projects spanning adaptation of workflows,processesand tools tosupportnew contenttypes,review of tooling to support neweditorialand designneedsandidentifyingnew workflows and processes to support newservicefeatures andfunctions.
• Work collaboratively with multiple teams across the organisation
• Direct management of the iPlayerImageDesign team.Define future graphic and image needs andensure the team are equipped to evolveand deliver.
• Work closely with the GM and Business Ops Lead to ensure an optimised operating model and governance process is developed and implemented for iPlayer
• Define new business process for out of hours technical troubleshooting and continue to oversee it once implemented

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

Whilst being a passionate advocateof our valuesand having exceptionalknowledge of our audiences, theirneedsand expectationsthe successful candidate will have:

• A solid understanding of content operations within a media organisation - preferably along with a good understanding of the various business areas and their functions within a streaming business
• A strong background in defining operational processes to support effective and efficient business practise
• Have strong credentials in problem solving with the ability to harness complex information and define new processes to support business needs
• Successfultrack recordin working collaboratively across a complex organisation with the ability to drive decision-making
• Experience working with technical,creativeand business teams
• Ability to quicklyidentifykey information and diagnose problems without getting bogged down in detail
• Ability to communicate complex information to stakeholders in a clear, concise way
• A positive, can-do leadership style with strong influencing skills

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

We are unable to accept applications via CV and only applications made online will be considered.

Please note: the BBC does not accept applications via CV. Apply online to proceed with your application.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.

Life at BBC

Here you will benefit from:
Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
Excellent career and professional development.
Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract.

Learn more about life at the BBC and our values in our candidate pack.

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy

Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.