Head of Operations

Head of Operations - Permanent - West Midlands - Hybrid - £58,000 per annum + benefits

Your new company
You will be joining an established organisation operating within the not-for-profit sector, with a strong presence across the West Midlands. The organisation has demonstrated consistent growth and development, underpinned by a clear strategic direction and a focus on delivering sustainable, high-quality services.
Your new role
An opportunity has arisen for an experienced Head of Operations to join a senior leadership team. Reporting directly to the Chief Executive and operating as a key member of the Executive Management Team, you will be accountable for the day-to-day delivery, performance and quality of services across the organisation. This is a pivotal leadership role, combining strategic influence with operational accountability, ensuring services are delivered in line with organisational standards while meeting all regulatory, contractual and legislative requirements. You will play a key role in driving operational performance and aligning service delivery to wider organisational priorities and future growth plans. Key responsibilities include:

Provide clear and effective leadership to operational teams and senior managers

Oversee the delivery of services across multiple locations, ensuring consistency, quality and compliance

Ensure adherence to regulatory frameworks, safeguarding requirements and contractual obligations

Take a lead role in engagement with regulators, including oversight of reporting and notifications

Monitor performance, including analysis of incidents, trends and service data, driving continuous improvement

Manage and oversee budgets and resources, ensuring financial sustainability without compromising quality

Work closely with commissioners, local authorities and external partners to maintain and develop relationships

Identify emerging sector trends, policy changes and opportunities to inform operational and strategic direction

Contribute to the delivery of the organisation's strategic plan, growth and development activity, including supporting new opportunities and tenders

Play an active role in governance, including preparing reports and providing assurance to Board level

Collaborate with wider leadership teams, including HR, Quality and Development functions, to ensure a joined-up approach to service delivery

Ensure effective workforce practices, including recruitment, development, performance management and staff wellbeing

Support a responsive on-call and operational oversight function where required

What you'll need to succeed You will be an established senior leader within a regulated care environment, with the ability to operate both strategically and operationally in a complex setting.You will demonstrate:

Significant experience within the care sector, including supporting individuals with learning disabilities and complex needs

A proven track record of operating at senior leadership or executive level

Strong knowledge of regulatory frameworks, safeguarding, and best practice standards

Experience managing multi-site services and operational teams

The ability to lead service improvement, manage risk and deliver against organisational objectives

Experience working with commissioners, local authorities and key stakeholders

Strong financial and resource management capability

Excellent communication, influencing and decision-making skills

A Level 5 qualification (or equivalent) in Health & Social Care and/or Management

A full UK driving licence and willingness to travel regularly

What you'll get in return

A senior strategic leadership role with significant organisational impact

Opportunity to contribute to long-term planning, service development and growth

A collaborative Executive team environment

Flexible, hybrid working arrangements

Competitive salary and benefits package

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.