Head of Operations

Role

Head of Operations
Reports into: Director of Live Operations
Location: London
Contract Type: Full Time, Permanent, 42.5 hours per week

Who we are

Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks, Drumsheds, Exhibition and Magazine in London, Depot in Manchester and Brooklyn Storehouse in New York.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team

Broadwick Live are home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.

What we're looking for

We're looking for an exceptional and highly organised Head of Operations to join the Broadwick Live team and play a critical leadership role in the delivery of our flagship venue, Drumsheds. Reporting directly to the Director of Live Operations, you will be the operational lead responsible for planning and delivering live events at scale, ensuring seamless coordination across internal departments, external promoters, and suppliers.

You'll oversee all aspects of show operations at Drumsheds from initial planning through to delivery and debrief acting as the strategic lead for end-to-end event execution. You'll manage a growing operations team, take ownership of documentation and compliance, and drive a culture of safety, excellence, and continuous improvement across the venue. As a senior leader within the Live Operations team, you'll play a key role in shaping the operational model of Drumsheds and influencing the experience of artists, guests, and teams alike.

You'll need to have

• Significant experience in a senior operational leadership role at a large-scale venue or festival environment
• Deep understanding of UK licensing regulations and operational best practices for music and cultural events.
• Proven ability to lead multidisciplinary teams in high pressure, fast paced environments.
• Strong interpersonal and stakeholder management skills, particularly with promoters, local authorities, and emergency services.
• A passion for live music, combined with strong commercial and customer-service acumen.
• A calm, solutions focussed approach to crisis management, with the ability to make considered decisions in real time.
• Strong verbal and written communication skills; confident with internal briefings and external representation.
• High proficiency in GDrive, Excel, Google Docs, Slack, and event management tools.
• Flexibility to work evenings, weekends, and extended periods on site during shows.

Nice to have

• Familiarity with electronic music events and youth culture audiences.
• Experience managing documentation for licensed premises or outdoor events.